HelpPay Support

Getting started with HelpPay 9

• HelpPay Overview (Get started with HelpPay)
• How HelpPay works
• How to share your bill with Helpers
• How to upload a bill
• How to upload and save a payment card

View all 9

About HelpPay 5

• Benefits of using HelpPay
• HelpPay account and use requirements
• Countries HelpPay operates in
• HelpPay Web
• HelpPay's Facebook Helping Community Page

My Account 12

• How to set up biometric login
• To update your account details
• How to change my password
• How to change notification settings
• How to delete a contact

View all 12

Bills 10

• Hardship and other support
• Bills page
• Help Others page
• Bill legitimacy
• Updating / Removing a bill

View all 10

Payments 13

• Transaction with 'g.co/helppay'
• Processing Time, Fees & Charges
• Contribute to bills without the HelpPay app
• Automatic payments
• Payment cancelled

View all 13

General 0

Privacy & Security 4

• HelpPay's Fraud Prevention
• Stored Customer data
• Helpers are anonymous to Providers
• Contributing to someone else's bill

Troubleshooting Errors 3

• Unable to download HelpPay
• Unable to make a payment towards a bill
• iCRN (Intelligent Customer Reference Number)

How HelpPay and your business (the Provider) work together 3

• Benefits to partnering with HelpPay
• How HelpPay improves cashflow
• How HelpPay assist in your Corporate Social Responsibility goals

Understanding who HelpPay is 4

• Who owns HelpPay?
• Where does HelpPay work from?
• Does HelpPay have an Australian Financial Services License (AFSL)?
• Can we display or use the HelpPay brand?

Integrating with HelpPay 5

• What is an integrated Provider?
• How can our business partner with HelpPay?
• Can HelpPay integrate with our payment gateway?
• What are the options to partner with HelpPay?
• Authorised Providers

Commercial arrangements, receipts and payments 6

• How much do we need to pay to partner with HelpPay?
• Is HelpPay more expensive than our traditional payment channels?
• How are payments remitted to you?
• How do you make sure there are not over payments?
• How is GST handled?

View all 6

Ongoing support to your business 2

• How does HelpPay ensure success as a channel for our business?
• What support does HelpPay provide for your customers?