There are two ways you can change your password:

  1. Change your password while logged into the HelpPay app, OR 
  2. Forgot password

To change your password while you are logged into HelpPay 

  1. Go to Profile
  2. Under Security, select Change your account password
  3. Enter your current password and your new password 
  4. Select Change password to confirm

Forgot your password:

  1. Go to the HelpPay app
  2. On the sign in page
  3. Select Trouble signing in?. You'll see this just above the sign in button
  4. Make sure the email address is correct, then select Reset password
  5. Check your email for a Account password reset email. Check your Promotions, Junk and Other folders too.
  6. Select Reset password within the email
  7. Enter your new password and confirm your new password
  8. Select Update password
  9. Go back onto the HelpPay app and sign in with your new password

Password requirements: 

  • Minimum 8 characters and a maximum of 15 characters
  • At least 1 capitalised letter
  • At least 1 number