We work with our Providers to measure change for:
- Late bill recovery volumes and value.
- Changes to the shape of bill payment aging.
- Fewer customers reaching disconnection and debt write-offs.
- Reducing debt provisioning.
- Reducing OPEX associated with chasing bill payments.
- Value of increased cashflows.
- Improvement to the lifetime value of customers.
- Reduction in Ombudsman complaints due to disconnections or disputed overdue payment notices.
- Further meeting of your regulatory requirements