We work with our Providers to measure change for:

  • Late bill recovery volumes and value.
  • Changes to the shape of bill payment aging.
  • Fewer customers reaching disconnection and debt write-offs.
  • Reducing debt provisioning.
  • Reducing OPEX associated with chasing bill payments.
  • Value of increased cashflows.
  • Improvement to the lifetime value of customers.
  • Reduction in Ombudsman complaints due to disconnections or disputed overdue payment notices.
  • Further meeting of your regulatory requirements