HelpPay Support

Getting started with HelpPay 9

• HelpPay Overview (Get started with HelpPay)
• How HelpPay works
• How to share your bill with Helpers
• How to upload a bill
• How to upload and save a payment card

View all 9

About HelpPay 5

• Benefits of using HelpPay
• HelpPay account and use requirements
• Countries HelpPay operates in
• HelpPay Web
• HelpPay's Facebook Helping Community Page

My Account 12

• How to set up biometric login
• To update your account details
• How to change my password
• How to change notification settings
• How to delete a contact

View all 12

Bills 10

• Hardship and other support
• Bills page
• Help Others page
• Bill legitimacy
• Updating / Removing a bill

View all 10

Payments 13

• Transaction with 'g.co/helppay'
• Processing Time, Fees & Charges
• Contribute to bills without the HelpPay app
• Automatic payments
• Payment cancelled

View all 13

Privacy & Security 4

• HelpPay's Fraud Prevention
• Stored Customer data
• Helpers are anonymous to Providers
• Contributing to someone else's bill

Troubleshooting Errors 3

• Unable to download HelpPay
• Unable to make a payment towards a bill
• iCRN (Intelligent Customer Reference Number)