My Account

How to set up biometric login
Setting up biometric login will mean you can use your fingerprint or facial recognition to sign you into the app, instead of inputting your email and passwo...
Tue, 23 May, 2023 at 3:50 PM
To update your account details
This includes your name, date of birth, address and phone number. It is important that your personal information is always up-to-date. We will send you ...
Tue, 23 May, 2023 at 3:51 PM
How to change my password
There are two ways you can change your password: Change your password while logged into the HelpPay app, OR  Forgot password To change your password...
Tue, 23 May, 2023 at 3:52 PM
How to change notification settings
HelpPay will send notifications about bills when due dates are approaching, bills are overdue or a contribution was made to your bill. You will also be noti...
Tue, 23 May, 2023 at 3:53 PM
How to delete a contact
Having HelpPay contacts within the app allows Customers to automatically share bills from certain Providers to a Helper or a group of Helpers and Helper'...
Tue, 23 May, 2023 at 3:53 PM
Multiple HelpPay accounts
There is no need to have multiple HelpPay accounts as you can share bills, ask for help and help others with their bills, on one HelpPay account.  HelpP...
Tue, 23 May, 2023 at 3:54 PM
HelpPay logs you out
For security reasons, if you use your email and password to log in to HelpPay and you are inactive on the app for 30 minutes or more, the app will log you o...
Tue, 23 May, 2023 at 3:54 PM
Biller Nickname
When adding a bill, you are able to give your Biller a nickname. This nickname is only seen by you, as Helpers will see the Biller’s registered name.  
Tue, 23 May, 2023 at 3:55 PM
Limit in sharing bills with Helpers
HelpPay is here to make helping and asking for help, easier. By connecting you to friends and family members, will allow you to get some peace of mind when ...
Tue, 23 May, 2023 at 3:55 PM
HelpPay's Terms of Service & Privacy Policy
Terms of Service  Our Terms of Service (Terms and Conditions) can be accessed through our website or via the HelpPay app. To view our Terms of Servi...
Tue, 23 May, 2023 at 3:57 PM