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Contact us on (03) 6160 3002
I'm a Customer/ Helper
Getting started with HelpPay
HelpPay Overview (Get started with HelpPay)
How to upload a bill
How to upload and save a payment card
How to add a contact (connection) in HelpPay
How to share your bill with Helpers
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Benefits of using HelpPay
HelpPay account and use requirements
Countries HelpPay operates in
How to set up biometric login
Update your account details
How to change my password
How to change notification settings
How to delete a contact
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Help Others page
Updating / Removing a bill
Automatically shared bills with connections
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Transaction with 'g.co/helppay'
Processing Time, Fees & Charges
Contribute to bills without the HelpPay app
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Privacy & Security
HelpPay's Fraud Prevention
HelpPay's use of Customer data
Stored Customer data
Helpers are anonymous to Providers
Contributing to someone else's bill
Unable to download HelpPay
Unable to make a payment towards a bill
iCRN (Intelligent Customer Reference Number)
I'm a Provider
How HelpPay and your business (the Provider) work together
How HelpPay assists your business
Why you should offer HelpPay as a payment channel
Benefits to partnering with HelpPay
How HelpPay improves cashflow
How HelpPay assist in your Corporate Social Responsibility goals
Understanding who HelpPay is
Who owns HelpPay?
Where does HelpPay work from?
Does HelpPay have an Australian Financial Services License (AFSL)?
Can we display or use the HelpPay brand?
Integrating with HelpPay
What is an integrated Provider?
How can our business integrate with HelpPay?
Can HelpPay integrate with our payment gateway?
Commercial arrangements, receipts and payments
What does HelpPay cost to implement and run?
Is HelpPay more expensive than our traditional payment channels?
How are payments remitted to you?
How do you make sure there are not over payments?
How is GST handled?
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Ongoing support to your business
How does HelpPay ensure success as a channel for our business?
What support does HelpPay provide for your customers?