HelpPay Support

Getting started with HelpPay 7

• HelpPay Overview (Get started with HelpPay)
• How to upload a bill
• How to upload and save a payment card
• How to add a contact (connection) in HelpPay
• How to share your bill with Helpers

View all 7

About HelpPay 4

• Benefits of using HelpPay
• HelpPay account and use requirements
• Countries HelpPay operates in
• HelpPay Web

My Account 12

• How to set up biometric login
• To update your account details
• How to change my password
• How to change notification settings
• How to delete a contact

View all 12

Bills 9

• Bills page
• Help Others page
• Bill legitimacy
• Updating / Removing a bill
• Automatically shared bills with connections

View all 9

Payments 14

• Transaction with 'g.co/helppay'
• Processing Time, Fees & Charges
• Contribute to bills without the HelpPay app
• Automatic payments
• Payment cancelled

View all 14

Privacy & Security 5

• HelpPay's Fraud Prevention
• HelpPay's use of Customer data
• Stored Customer data
• Helpers are anonymous to Providers
• Contributing to someone else's bill

Troubleshooting Errors 3

• Unable to download HelpPay
• Unable to make a payment towards a bill
• iCRN (Intelligent Customer Reference Number)

How HelpPay and your business (the Provider) work together 5

• How HelpPay assists your business
• Why you should offer HelpPay as a payment channel
• Benefits to partnering with HelpPay
• How HelpPay improves cashflow
• How HelpPay assist in your Corporate Social Responsibility goals

Understanding who HelpPay is 4

• Who owns HelpPay?
• Where does HelpPay work from?
• Does HelpPay have an Australian Financial Services License (AFSL)?
• Can we display or use the HelpPay brand?

Integrating with HelpPay 3

• What is an integrated Provider?
• How can our business integrate with HelpPay?
• Can HelpPay integrate with our payment gateway?

Commercial arrangements, receipts and payments 6

• What does HelpPay cost to implement and run?
• Is HelpPay more expensive than our traditional payment channels?
• How are payments remitted to you?
• How do you make sure there are not over payments?
• How is GST handled?

View all 6

Ongoing support to your business 2

• How does HelpPay ensure success as a channel for our business?
• What support does HelpPay provide for your customers?