Intelligent Customer Reference Number (iCRN):

Intelligent Customer Reference Numbers are set by BPAY billers to restrict the date a payment can be made towards a bill, the payment amount or both. This is set up with the billers’ bank and may restrict the ability of HelpPay to collect payment towards a particular biller. This is outside of HelpPay’s control and if we cannot process a payment on your behalf the funds will be returned to you.



There are 3 types of iCRNs: 

  • Amount - the Biller can set the amount the customer is allowed to pay, which may mean you have to pay your bill in full.
  • Date - the Biller can set the date the bill must be paid by and therefore, payment will not be accepted after the due date. 
  • Amount & Date - the Biller can set the amount the customer is allowed to pay and what day it must be paid by


These billers may have specific payment requirements: 


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