Troubleshooting Errors
Here you can find common troubleshooting activities to resolve a HelpPay error.
Error Message: HelpPay does not support the operating system you are running, please upgrade your OS to get the latest version of the HelpPay application. ...
Tue, 23 May, 2023 at 4:58 PM
Error Message: "The amount you have entered is not correct or is not accepted for this bill" Troubleshooting steps: Check that all BPAY de...
Tue, 23 May, 2023 at 5:00 PM
Intelligent Customer Reference Number (iCRN): Intelligent Customer Reference Numbers are set by BPAY billers to restrict the date a payment can be made tow...
Tue, 23 May, 2023 at 5:03 PM