HelpPay Support
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Contact us on (03) 6160 3002
Knowledge base
I'm a Customer/ Helper
Getting started with HelpPay
9
HelpPay Overview (Get started with HelpPay)
How HelpPay works
How to share your bill with Helpers
How to upload a bill
How to upload and save a payment card
View all 9
About HelpPay
5
Benefits of using HelpPay
HelpPay account and use requirements
Countries HelpPay operates in
HelpPay Web
HelpPay's Facebook Helping Community Page
My Account
12
How to set up biometric login
To update your account details
How to change my password
How to change notification settings
How to delete a contact
View all 12
Bills
10
Hardship and other support
Bills page
Help Others page
Bill legitimacy
Updating / Removing a bill
View all 10
Payments
13
Transaction with 'g.co/helppay'
Processing Time, Fees & Charges
Contribute to bills without the HelpPay app
Automatic payments
Payment cancelled
View all 13
General
0
Privacy & Security
4
HelpPay's Fraud Prevention
Stored Customer data
Helpers are anonymous to Providers
Contributing to someone else's bill
Troubleshooting Errors
3
Unable to download HelpPay
Unable to make a payment towards a bill
iCRN (Intelligent Customer Reference Number)
I'm a Provider
How HelpPay and your business (the Provider) work together
3
Benefits to partnering with HelpPay
How HelpPay improves cashflow
How HelpPay assist in your Corporate Social Responsibility goals
Understanding who HelpPay is
4
Who owns HelpPay?
Where does HelpPay work from?
Does HelpPay have an Australian Financial Services License (AFSL)?
Can we display or use the HelpPay brand?
Integrating with HelpPay
5
What is an integrated Provider?
How can our business partner with HelpPay?
Can HelpPay integrate with our payment gateway?
What are the options to partner with HelpPay?
Authorised Providers
Commercial arrangements, receipts and payments
6
How much do we need to pay to partner with HelpPay?
Is HelpPay more expensive than our traditional payment channels?
How are payments remitted to you?
How do you make sure there are not over payments?
How is GST handled?
View all 6
Ongoing support to your business
2
How does HelpPay ensure success as a channel for our business?
What support does HelpPay provide for your customers?